FAQ
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Where do you delivery?
BWCF delivers to Los Angeles and surrounding cities, including West Hollywood, Santa Monica, Beverly Hills, Culver City, Pasadena, Glendale, El Segundo, Inglewood, Lennox, Long Beach, Malibu, Santa Clarita, Burbank, Rancho Palos Verdes, West Covina, and so many more.
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What happens when the resceptiant isn't home?
It all begins with an idea. Maybe you want to
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Where do all BWCF's flowers come from?
Every arrangement you receive from BWCF comes directly from our design studio in DTLA. We source our flowers from the Southner California Flower Market in DTLA or have them imported from our vendors all over the world.
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What does the delivery fee go towards?
We pay our delivery drivers $33 per delivery plus the materials in cost to delivery your arrangement, ie: note card, box, and tissue.
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Do you offer a discount?
Sometimes!
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How far in advance do I need to place my order?
All orders need to be placed 24 hours in advance. If you’re looking for same day delivery please email us at info@theboywhocriedflowers.com
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Can I track the delivery?
You’ll receive a confirmation email once you place your order and another email once the delivery has been made.
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Do you offer corporate gift program?
Yes! Flowers are perfect gifts for businesses. Flowers make an excellent gift for corporations to send to employees for thanks, congratulations, and retirement as well as great gifts for clients, vendors, and business partnerships.
Yes! Through our gifting program, you'll have access to an exclusive discount, discounted flat rate shipping and a dedicated care specialist to help keep the process seamless. Our team works hard to find bespoke solutions that fit your unique needs. From employee and client gifting, co-branded unboxings and more, we’re here to help you!
Click here to get started with setting up your account.
Have a new page with inquiry form and details.
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Can I order flowers for a date in the future?
Yes, you can order up to four weeks in advance. The reason we don't allow for ordering any further in advance is because we only work with florists that use the finest and freshest flowers. It allows us to ensure that every bouquet is as fine and fresh as you're expecting it to be.
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When do BWCF deliver?
Due to the fact that all BWCF florals are made day of (insuring the flowers are as fresh as possible) our delivery window is normally between 11a - 3p. we offer delivery Monday - Saturday (unless otherwises disused) Get in contact with us if you don't see your desired delivery date and we will do our best to meet your needs.
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Can I order same day delivery?
Some times! The cut off for this is at 9am. Email at info@theboywhocriedflowers.com to get the ball rolling.
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Why can't I pick delivery time slots?
This is a feature we hope to introduce in the near-future, but at our current size it is not viable. However if you leave a delivery note in our "delivery instructions" section during check-out, then our team will do their absolute best to accommodate, though this is not guaranteed.
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What happens if no one is home?
If the intended recipient isn't there to receive their bouquet, then we will do our best to ensure they are left with neighbours or in a safe place. You can leave any specific instructions for this during the checkout process, along with a contact number for the recipient. We will provide a photo of where it was placed if no one is home. You need to reach out for photo.
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How will my purchase be packaged?
All our Floom florists are unique in what they do, and this extends to their packaging. However we only work with florists who offer not only great arrangements but also packaging that we would be proud to put our name to. As standard, a special Floom message card will be added to all deliveries.
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Can I include a personalised message with my order?
Of course! Before the final checkout you'll be prompted to enter your personal message. This will be written by hand on a luxurious, BWCF branded card, and then placed in metal card holder in your arrangement. We only include what you enter in your message, so if you wish to send anonymously then simply leave your name (or any other revealing details!) out of the message.
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Who do I contact with any delivery rearrangements or complaints?
All customer queries should be directed to our extremely helpful and friendly customer services team.
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Do I need to have an account to be able to order?
No, but we strongly recommend it! It means you don't have to enter your details every time you order, and it helps us to ensure that you only receive the most relevant communications from us. We also occasionally run promotions that involve crediting your account with discounts and other treats. If you would prefer however, you can checkout as a guest.
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What methods of payment do you accept?
We accept payment with all of the following providers:
- Visa
- Mastercard
- American Express
- Apple Pay
- PayPal
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How do I know if my order has been successful?
Once your order has been completed you will see an order confirmation page with all of your order details and a unique order confirmation number. All the information will also be sent directly to the email address associated with your account.
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How do I know if my order has been delivered?
Once the arrangement is delivered you'll get an email notifying you. The associated courier will received your personalised instructions in the case that no one is home.
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How can I make sure my order stays looking as beautiful as possible, for as long as possible?
Clean your vase to prevent bacteria.
Fill 2/3 of vase with water.
Remove any leaves under water to prevent bacteria.
Cut 2-3cm off each stem every few days.
Change water when it becomes discolored and top it up when needed. We suggest doing this daily.
Keep flowers away from draughts, direct sunlight and ripening fruit.
Remove wilting flowers to prevent from mould (Botrytis).
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Shipping
Items typically ship within 24 hrs. Unless otherwise stated.
FedEx Ground: 1–5 business days within the contiguous U.S., 3–7 business days to and from Alaska and Hawaii.
FedEx Ground cannot deliver to P.O. boxes.
$15 for shipping plus $1 per item.
We do NOT ship flowers or plants, local delivery only.
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Exchanges
Exchange any unworn, unwashed, unused merchandise by mail.
All exchanges must be pre-approved by The Boy Who Cried Flowers.
Send us an email with a copy of your receipt TO info@theboywhocriedflowers.com before shipping your merchandise.
We issue store credit or an exchange within 14 days of the order delivery date.
Made to order items cannot be exchanged or returned. All Sales are final.
Shipping costs are non-refundable and return shipping fees are the responsibility of the customer.
All return packages must be insured.
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Can I cancel my flower delivery?
All sells are final but we do understand life happens. If you’d like to cancel your order please email us at info@theboywhocriedflowers.com and if the flowers haven’t been purchased we’ll gladly cancel the order, if they have been purchased the sale is final.